You are buying room, not features.

One thing, and we would rather name it than bury it. The AI strategist, the content studio, Autopilot, analytics, engage, leads, client workspaces and reports are all on Starter. The one feature only Agency adds is reports in your own name: on Agency, the PDF, the Google Doc and the email to your client carry your agency’s name, logo and colour, and on every other plan they say “Prepared with Threadovo”. Apart from that, what changes between tiers is credits, connected accounts, workspaces and seats.

Dollars, or naira if you are in Nigeria. The dollar and naira prices are both fixed, so if you pay in either of them your invoice does not move with the exchange rate, which matters when every other tool in your stack bills in dollars and reprices you mid-retainer. If you pay in another currency, the checkout converts the dollar price at the day's rate and shows you the figure before you confirm. Checkout runs through Bachs.

Captions and copy are 1 to 2 credits. Images are 10. AI-generated footage is 50 credits a second, because that is the one thing that costs us real money to make. We would rather price it honestly than cap you at a number that hides it.

If a picture, caption or video fails to generate, the credits it took go back to your balance automatically, and the error says so. You are never charged for something you did not receive. And if a picture, flyer or caption came out but is not right, your first redo of it is free: up to 20 free redos a month on a paid plan, and 5 on the free trial. After that a redo costs what the first try did, and every generate button shows its cost before you press it. Video redos are always charged, because AI footage is the one thing that costs real money to make.

Yes. Your first payment on a plan is refunded in full if you ask within 7 days of paying and have used less than a quarter of that month's credits. Ask from the Billing page; a person reviews every request within one working day, and the plan ends when the refund goes through. Renewals are not refunded: nothing renews by itself, so every renewal is a payment you chose to make. The one exception is a mistake, such as paying twice or buying the wrong plan, which we always refund. Separately, any generation that fails returns its credits automatically, at any time.

No. Threadovo never stores your card, so nothing renews on its own and there is no annual charge waiting for you. A week before your plan ends we email you a link to pay for the next month or year. If you do not pay, you get 7 more days of grace and then the plan simply ends. There is no contract, no notice period and nothing to cancel.

It stays in your account. Your library, calendar, captions and reports remain where they are, and you can still sign in, open them and download your images and videos. Only generating and publishing stop. Your connected social accounts are released 14 days after the plan ends, and choosing a plan again picks up where you left off.

Our dollar and naira prices only change with at least 30 days’ email notice, and a new price applies from your next payment after that, never to a term you have already paid for. We will not move you onto a different plan without asking. Prices shown in other currencies, such as cedis or shillings, are our dollar price converted at the day’s rate, so they move with the exchange rate.

Yes. Write to us from the contact page or from Support in the app, and a person reads it and replies. There is no chatbot standing between you and an answer.

Generation stops until the next period, and nothing else breaks: already-scheduled posts still publish, your connections stay live, and your work stays where it is. You can top up 500 credits at any time without changing plan, and top-up credits never expire.

Yes: 14 days, no card required. You get 300 credits and one connected account, which is enough to run the full loop end to end: generate, approve, schedule, publish. When the 14 days are up the trial simply stops. Your work stays in your account, but the connected account is disconnected and publishing pauses until you pick a plan.

No: a trial, but not a permanent free tier. A single AI video can cost more to produce than a month of Starter, so a free tier would either be too crippled to judge us on or too expensive to keep open. After the trial every plan is paid, and every plan runs the full loop.

Yes, and we would rather say so here than let you find it later. Agency includes 15 seats and 15 connected accounts. Past that, extra seats and extra accounts are add-ons that renew with your plan. Some competitors market unlimited users with no per-seat fee, and if seat count is your binding constraint that is a real difference in their favour. Note that clients who only review and approve never need a seat: they work from a share link.

Because X is the one network our publishing rail bills per request rather than per connected account: every post, every post with a link, and every read for analytics or mentions is charged to us individually. Pricing every plan as if every account were an X account would tax the seven networks that are not, so instead each connected X account needs the X connection add-on ($6 a month, or ₦12,000 in Nigeria, renewing with your plan), and X posts that carry a link are metered on top at 20 credits, which is what they cost us. Every other network is included in your plan.

Yes. Upgrade or downgrade any time. Changes apply at your next cycle and your quota updates immediately.